Returns Policy

According to EU rules, if the products you purchased turn out to be defective you can contact us to make the replacement immediately. The product in case of replacement should be accompanied by all the necessary documents, that prove the transaction.

Any product return is accepted if:

• The product is in its original condition.
• The packaging of the products has not been opened or unsealed.
• The product is not soiled or damaged.

Return wrong product

In the event that the product delivered to you is incorrect (that is, it is not the product of your order) you can contact our online store within XXXXXXX days from the date of receipt, on the phone 6955 097 500 to schedule the receipt of the incorrect product at the Store's expense and to agree on the delivery of the correct product you have ordered (including shipping costs).

Undamaged product return

The customer has the possibility to return the product he purchased within XXXXXXX calendar days from the date of purchase indicated on the purchase receipt. The return is made on presentation of proof and on the condition that the product is sealed in its original packaging or with security tape and the product itself has not been used. The customer bears the return costs by returning the product in its original condition.

The content and information included on the "elenipetroulaki.com" website may contain typographical errors, numerical etc. for which he bears no responsibility, maintaining at the same time and in any case the right to renew the terms of use and trading conditions, the content of the information, products and their prices, as well as the services provided, without any prior notice.

The website "elenipetroulaki.com" undertakes to update this text for any change.

The information on this website is not a substitute for medical advice or opinion. The listed properties refer to the ingredients of the products and are based on bibliographic references and scientific research.

The photos of the goods are indicative. The user can examine the goods in the physical stores where they are available, provided that the availability of a code may vary from store to store.

The website "elenipetroulaki.com" has made every effort to accurately depict the products it offers, while also providing information on the ingredients and their properties. However, the website "elenipetroulaki.com" does not in any way guarantee its completeness, the fullness, of the information provided and the absence of possible errors and bears no responsibility. Therefore, visitors to the website "elenipetroulaki.com" using its services on their own initiative, they also assume the relative responsibility of cross-checking the information provided.

The website "elenipetroulaki.com" is not liable to customers/users for damages that may arise from the non-execution of an order due to their own fault.

The website "elenipetroulaki.com" is not responsible for defects or poor quality of the products it makes available to its customers, as all products are received from suppliers packaged while storing them in appropriate areas according to the manufacturer's instructions. In the event that a defective product is proven to be found in the quantities delivered, the user reserves the right to replace the defective product free of charge.

Changes/Refunds are not made accepted in products such as:

1.Meal plans / Diets

From the moment of submitting the order and completing this payment, there is the possibility of cancellation within the time period of 24 hours. After that's over, no modification or cancellation possible. The website "elenipetroulaki.com» will deliver you exactly the content of the order, and in this case there is no possibility of a refund for the order in question.

The website "elenipetroulaki.com» bears no responsibility and has no obligation to compensate, for any alteration of the meals, which we have already delivered to you, which may occur, from your failure to follow the appropriate maintenance instructions for our products, after the delivery of your order by our competent partners.

2. Digital content services

There is no possibility of modification or cancellation in service contracts after the full provision of the service, if performance has begun with the prior express consent of the customer and with his acknowledgment that he will lose the right of withdrawal once the contract has been fully performed by the supplier. In this case, there is no refund for the order in question.

Shipping your order means, that:

– You have read and understood the present terms and you unconditionally accept them.

– The products are intended for your own consumption or for the person's own consumption, sent and their further promotion and resale is prohibited.

– It is your responsibility to provide your personal data accurately.

– You are the legal owner of the credit card you use for your transaction (in case, which also belongs to someone else, you have their consent to the transaction) and that the credit card has not been canceled or banned in any way.

– The email address, that you declare and use belongs to you, she is accurate and active.

– Your connection to the eshop is at your own risk as to the possibility of causing any damage to your computer and its software (from any transmission of viruses), whom you know, that you run into when connecting it and you take full responsibility.

APPLICABLE LAW

All transactions carried out through the Store are governed by the applicable European and Greek Law that regulates issues related to electronic commerce (Directive 2000/31/EC, PD 131/2003) and the corresponding international conventions, as well as from the Consumer Protection Law (N. 2251/1994) which regulates matters relating to distance selling, as applicable.

Any dispute in accordance with the Law or Justice that will arise from this contract or because of it will be submitted to the jurisdiction of the courts of Attica.

Transaction security

The Company has taken all the necessary technical means to safeguard the payment details.

All payments made using a credit or debit card are processed in a secure banking environment and protected by the respective Bank. The Company does not receive any information about the payment details other than that the payment has been successfully completed.